Cancellation, Refund etc.


Please note that due to groceries and processed foods, we do not accept cancellations, refunds or exchanges after the order is completed.

However, we will refund or exchange (ship a replacement) only under the following conditions.
Please contact us with the product status from the inquiry within 3 days after the product arrives.
* Please note that even under the following conditions, refunds and exchanges will not be possible if you do not contact us within 3 days after the item arrives.

【Conditions】

  • There is a clear defect in the product before opening (damage, dirt, etc.)
  • There is a large damage caused by shipping.
  • Received a product that is different which you ordered.

【Other notes】

  1. If the product cannot be delivered due to unknown delivery address or absence, the product will be returned to our store as "Recipient unknown", but in that case, you will be responsible for the price and shipping fee.
    In addition, we will not be able to refund even if the product is deteriorated or spoiled due to long-term suspension of delivery (absence, multiple redelivery, etc.).
  2. Product arrival may be delayed due to bad weather, accidents during delivery, or other unexpected causes.
    Please note that we are not responsible for any secondary incidents caused by product delays.

【Refund】

We will refund the full payment price (product price + shipping fee).

【Refund method】

Depending on the payment method used when ordering, the refund method and the number of days required will vary.

  • credit card
    It depends on your credit card company but it may be deducted from the amount billed in the same month by deducting the refund amount, or it may be billed once on the closing date and then refunded in the following month or later.
  • Paypal
    We will refund your Paypal account.

【Shipping alternatives】

We will re-ship the ordered product.
We cannot change the order details, so the same order details will be shipped.
In addition, we do not collect the shipping fee when shipping the replacement product. (It will be offset against the previous shipment)

If you have any questions, please feel free to contact us.

■ From the LINE official account "Talk screen" (@yiemshop)

■ From inquiries